Flash Eurobarometer 358 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 3)

Resource Type
Dataset : Survey and aggregate data
  • European Commission
Publication Date
  • European Commission, Brussels Directorate-General Communication (Researcher)
  • TNS Dimarso, Brussels, Belgium (Data Collector)
  • TNS BBSS, Sofia, Bulgaria (Data Collector)
  • TNS Aisa, Prague, Czech Republic (Data Collector)
  • TNS GALLUP, Copenhagen, Denmark (Data Collector)
  • TNS Infratest, Munich, Germany (Data Collector)
  • TNS Emor, Tallinn, Estonia (Data Collector)
  • TNS ICAP, Athens, Greece (Data Collector)
  • TNS Demoscopia, Madrid, Spain (Data Collector)
  • TNS Sofres, Montrouge, France (Data Collector)
  • IMS Millward Brown, Dublin, Ireland (Data Collector)
  • TNS Infratest, Milan, Italy (Data Collector)
  • CYMAR, Nicosia, Republic of Cyprus (Data Collector)
  • TNS Latvia, Riga, Latvia (Data Collector)
  • TNS Lithuania, Vilnius, Lithuania (Data Collector)
  • TNS Dimarso, Brussels, Luxembourg (Data Collector)
  • TNS Hoffmann Kft, Budapest, Hungary (Data Collector)
  • MISCO International Ltd, Mriehel, Malta (Data Collector)
  • TNS NIPO, Amsterdam, Netherlands (Data Collector)
  • TNS Austria, Vienna, Austria (Data Collector)
  • TNS OBOP, Warsaw, Poland (Data Collector)
  • TNS EUROTESTE, Lisbon, Portugal (Data Collector)
  • TNS CSOP, Budapest, Romania (Data Collector)
  • RM PLUS, Maribor, Slovenia (Data Collector)
  • TNS Aisa Slovakia, Bratislava, Slovakia (Data Collector)
  • TNS GALLUP Oy, Espoo, Finland (Data Collector)
  • TNS SIFO, Stockholm, Sweden (Data Collector)
  • TNS UK, London, United Kingdom (Data Collector)
  • HENDAL, Zagreb, Croatia (Data Collector)
  • Capacent, Reykjavik, Iceland (Data Collector)
  • TNS Gallup, Oslo, Norway (Data Collector)
  • TNS Political & Social (international coordination) (Data Collector)
  • ZA:
    • International Institutions, Relations, Conditions
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • International politics and organisation
    • Consumption/consumer behaviour
  • Abstract

    Attitudes towards consumer protection and cross-border shopping. Topics: approval of the following statements regarding consumer protection in the own country: trust in independent consumer organizations and in public authorities, feeling of being protected by existing measures, sellers and providers in the own country respect consumer rights, easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, change of consumer behavior as a result of media stories; assessment of the non-food and food products currently on the market in the own country as safe; influence of environmental impact on product choice during the last two weeks; source of information on environmental impact of purchased products: advertisements or offers, environmental label; reasons for not considering environmental impact of purchased products; right to return ordered goods four days after delivery and get money back without giving any reason; right to have repaired or replaced a good bought 18 months ago for free; obligation to pay invoice for not ordered deliveries: no obligation to pay and no obligation to return good, no obligation to pay provided that the good is returned, obligation to pay; right for repair or replacement of a faulty good even if the sales contract rejects any responsibility of the seller or of the producer to deal with faults; causes for complaint when buying goods or services in the own country in the past 12 months; actions taken; satisfaction with the handling of the complaint; reasons for not taking action; purchase of goods or services via the internet in the past twelve months from a retailer or provider located: in the own country, in another EU country, outside the EU; problems encountered with purchasing via the internet in the last twelve months: delay in delivery or no delivery at all when buying from a seller located in the own country or in another EU country, refusal of a seller located in another EU country to deliver to the own country; confidence in purchasing goods or services via the internet from providers in the own country or in another EU country; attitudes towards cross-border shopping within the EU: prepared to purchase goods or services using another European language, knowledge where to find information on cross-border shopping, intention to do cross-border shopping in the next twelve months; knowledge of European Consumer Centres; experiences with advertisements in the past twelve months: noticed misleading or deceptive advertisements, purchase on the basis of an advertisement or offer which turned out to be misleading or deceptive, noticed fraudulent advertisements, purchase on the basis of an advertisement or offer which turned out to be fraudulent; sales channel where to encounter most likely misleading, deceptive or fraudulent advertisements. Demography: age; sex; nationality; age at end of education; occupation; professional position; internet connection at home; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size. Additionally coded was: respondent ID; type of phone line; nation group; weighting factor.
Temporal Coverage
  • 2012-09-12 / 2012-09-17
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
    Czech Republic
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-17
  • 2012-09-12 / 2012-09-17
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
    Republic of Cyprus
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-17
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
    United Kingdom
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
  • 2012-09-12 / 2012-09-15
Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • Croatia (HR)
  • Iceland (IS)
  • Norway (NO)
  • Great Britain (GB-GBN)
  • Northern Ireland (GB-NIR)
Sampled Universe
Population of the respective nationalities of the European Union Member States, resident in each of the 27 Member States and aged 15 years and over. The survey has also been conducted in Croatia, Iceland, and Norway. In these countries, the survey covers the national population of citizens and the population of citizens of all the European Union Member States that are residents in these countries and have a sufficient command of the national languages to answer the questionnaire.
Collection Mode
  • Telephone interview: CATI
Data and File Information
  • Unit Type: Individual
    Number of Units: 28046
    Number of Variables: 285
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Alternative Identifiers
  • ZA5793 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
  • European Commission / TNS Political & Social: Flash Eurobarometer 358. Consumer attitudes towards cross-border trade and consumer protection. At the request of European Commission, Directorate-General for Health and Consumers. Co-ordinated by the European Commission, Directorate-General for Communication (DG COMM “Research and Speechwriting” Unit). Brussels, June 2013. http://ec.europa.eu/public_opinion/flash/fl_358_en.pdf

Update Metadata: 2021-04-07 | Issue Number: 33 | Registration Date: 2013-12-20