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Flash Eurobarometer 382 (Rail and Urban Transport Passenger Satisfaction)

Version
1.0.0
Resource Type
Dataset : Survey and aggregate data
Creator
  • European Commission, Brussels
Publication Date
2014-08-15
Contributor
  • European Commission, Brussels DG Communication COMM A1 ´Strategy, Corporate Communication Actions and Eurobarometer´ Unit (Researcher)
  • TNS Dimarso, Brussels, Belgium (Data Collector)
  • TNS BBSS, Sofia, Bulgaria (Data Collector)
  • TNS Aisa s.r.o., Prague, Czech Republic (Data Collector)
  • TNS GALLUP A/S, Copenhagen, Denmark (Data Collector)
  • TNS Infratest, Munich, Germany (Data Collector)
  • TNS Emor, Tallinn, Estonia (Data Collector)
  • IMS Millward Brown, Dublin, Ireland (Data Collector)
  • TNS ICAP, Athens, Greece (Data Collector)
  • TNS Demoscopia S.A., Madrid, Spain (Data Collector)
  • TNS Sofres, Montrouge, France (Data Collector)
  • TNS ITALIA, Milan, Italy (Data Collector)
  • CYMAR, Nicosia, Cyprus (Data Collector)
  • TNS Latvia, Riga, Latvia (Data Collector)
  • TNS Lithuania, Vilnius, Lithuania (Data Collector)
  • TNS Dimarso, Luxembourg, Luxembourg (Data Collector)
  • TNS Hoffmann Kft, Budapest, Hungary (Data Collector)
  • MISCO International Ltd, Valletta, Malta (Data Collector)
  • TNS NIPO, Amsterdam, Netherlands (Data Collector)
  • TNS Austria, Vienna, Austria (Data Collector)
  • TNS OBOP, Warsaw, Poland (Data Collector)
  • TNS EUROTESTE, Lisbon, Portugal (Data Collector)
  • TNS CSOP, Bucharest, Romania (Data Collector)
  • RM PLUS, Maribor, Slovenia (Data Collector)
  • TNS AISA Slovakia, Bratislava, Slovakia (Data Collector)
  • TNS GALLUP Oy, Espoo, Finland (Data Collector)
  • TNS SIFO, Stockholm, Sweden (Data Collector)
  • TNS UK, London, United Kingdom (Data Collector)
  • PULS, Zagreb, Croatia (Data Collector)
  • TNS Political & Social, Brussels (international co-ordination) (Data Collector)
Language
English
Classification
  • ZA:
    • International Institutions, Relations, Conditions
    • Branches of Economy, Services and Transport
  • CESSDA Topic Classification:
    • Transport, travel and mobility
Description
  • Abstract

    Satisfaction with public transportation services. Topics: frequency of travelling by international, national or regional trains (except MT and CY), suburban trains (except MT and CY), or urban public transport in the own country; most frequent purpose for travelling by train (except MT and CY) or by urban public transport in the own country; time needed to reach the nearest railway station (except MT and CY), bus station, metro or tram station; satisfaction with the following features of railway stations in the own country (except MT and CY): provision of information about train timetables, ease of buying tickets, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations; satisfaction with the following features of urban public transport in the own country: provision of information about train timetables, ease of buying tickets, amenities for passengers at stations, cleanliness and good maintenance of stations; satisfaction with the following features of railway travel in the own country (except MT and CY): frequency of trains, punctuality and reliability, provision of information during the journey, availability of staff on the train, availability of through-tickets, cleanliness and good maintenance of carriages, bicycle access to trains; satisfaction with the following features of travel by urban public transport in the own country: frequency of service, punctuality and reliability, provision of information on connecting services, ticket prices, availability of tickets for a journey using several modes, cleanliness and good maintenance of vehicles and carriages, routes taken, passenger security; reasons for not traveling by train (except MT and CY); satisfaction with the accessibility of railway stations in the own country for persons with reduced mobility regarding (except MT and CY): stations or platforms, booking process, assistance of staff, pre-journey-information, train carriages, ticket offices or ticket vending machines. Demography: age; sex; nationality; age at end of education; occupation; professional position; region; type of community; own a mobile phone and fixed (landline) phone; household composition and household size; household member with limited mobility. Additionally coded was: type of phone line; nation group; weighting factor.
Temporal Coverage
  • 2013-09-09 / 2013-09-11
Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Sweden (SE)
  • United Kingdom (GB)
  • Bulgaria (BG)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Romania (RO)
  • Slovakia (SK)
  • Slovenia (SI)
  • Croatia (HR)
Sampled Universe
Population of the respective nationalities of the European Union Member States, resident in each of the 28 Member States and aged 15 years and over. The survey covers the national population of citizens as well as the population of citizens of all the European Union Member States that are residents in these countries and have a sufficient command of the national languages to answer the questionnaire.
Collection Mode
  • Telephone interview: CATI
Data and File Information
  • Unit Type: Individual
    Number of Units: 28036
    Number of Variables: 300
Availability
Download
0 - Data and documents are released for everybody.
Rights
All metadata from GESIS DBK are available free of restriction under the Creative Commons CC0 1.0 Universal Public Domain Dedication. However, GESIS requests that you actively acknowledge and give attribution to all metadata sources, such as the data providers and any data aggregators, including GESIS. For further information see https://dbk.gesis.org/dbksearch/guidelines.asp
Alternative Identifiers
  • ZA5912 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
Publications
  • European Commission: Flash Eurobarometer 382a: Europeans’ satisfaction with rail services. Conducted by TNS Political & Social at the request of The European Commission, Directorate-General Mobility and Transport. Survey co-ordinated by the European Commission, Directorate-General for Communication. (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, December 2013. http://ec.europa.eu/public_opinion/flash/fl_382a_en.pdf
  • European Commission: Flash Eurobarometer 382b: Europeans’ satisfaction with urban transport. Conducted by TNS Political & Social at the request of The European Commission, Directorate-General Mobility and Transport. Survey co-ordinated by the European Commission, Directorate-General for Communication. (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, June 2014. http://ec.europa.eu/public_opinion/flash/fl_382b_en.pdf

Update Metadata: 2020-10-21 | Issue Number: 25 | Registration Date: 2014-09-03

European Commission, Brussels (2014): Flash Eurobarometer 382 (Rail and Urban Transport Passenger Satisfaction). Version: 1.0.0. GESIS Data Archive. Dataset. https://doi.org/10.4232/1.12027