Information Systems and Information Practices (Workers in Government Offices)

Resource Type
Dataset : Survey and aggregate data
  • Bick, Wolfgang (Institut für angewandte Sozialforschung, Universität zu Köln)
  • Müller, Paul J. (Institut für angewandte Sozialforschung, Universität zu Köln)
Publication Date
  • Institut fuer angewandte Sozialforschung, Universitaet zu Koeln (Data Collector)
  • ZA:
    • Political Institutions
  • CESSDA Topic Classification:
    • Business/industrial management and organisation
    • Government, political systems and organisation
  • Abstract

    Information practices of authorities regarding citizens. Topics: assumed reasons for applications not completely filled out; conduct with incompletely filled out forms; first impression with incorrect information of citizens; conduct with application submissions and with questions of citizens; communication practices of authorities and departments among themselves; existence of explanatory leaflets for forms; assumed knowledge of the applicant about data forwarding in the government office; procedure in evaluating the application and with contradictory information; characteristics of persons who frequently submit incomplete applications; doubt in the accuracy of information on private certificates; attitudes to unbureaucratic conduct in needy cases; inspection of information of the applicant with other government offices and above all the tax office; preference for rapid processing of all applications or exact processing of every individual case. The following questions were posed in the form of a written supplementary questionnaire: questions on the course of work and work organization in the department; separation of applications in routine cases and complicated cases; number of cases to be taken care of; relative time expended for initial applications and current cases; regulations used, service directives and implementation orders. Interviewer rating: willingness of respondent to cooperate; presence of other persons during interview; length of interview.
Temporal Coverage
  • 1976-12 / 1977-02
Geographic Coverage
  • Cologne (DE-NW-CGN)
Sampled Universe
Experts for certain management tasks in city management of Cologne (59 cases), in the AOK {local medical insurance} in Cologne (12 cases) and with the employment office in Cologne (24 cases).
Sampling Procedure Comment: Sample
Collection Mode
  • Oral and written survey with standardized questionnaire
Data and File Information
  • Unit Type: Individual
    Number of Units: 95
Beyond the files described there exist machine-readable data on the forms used in the management offices. In the framework of the same project clients with contact with authorities were also interviewed; see ZA Study Nos. 0965 and 1034. A communication analysis of the authorities in Nuremberg is stored under ZA Study No. 0962.
B - Data and documents are released for academic research and teaching, if the results won’t be published. If any publications or any further work on the results is planned, permission must be obtained by the Data Archive.
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Alternative Identifiers
  • ZA1035 (Type: ZA-No.)
  • Bick, Wolfgang; Müller, Paul J.: Informationssysteme und Informationsverhalten: Soziologische Grundlagenforschung für eine Informationspolitik. Eggenstein-Leopoldshafen: Fachinformationszentrum Energie, Physik, Mathematik 1979.
  • Müller, Paul J. (Hrsg.): Die Analyse prozeß-produzierter Daten. Stuttgart: Klett 1977. (Historisch-Sozialwissenschaftliche Forschungen, Band 2).
  • Clubb, Jerome M.; Scheuch, Erwin K. (Hrsg.): Historical Social Research: The Use of Historical and Process-Produced Data. Stuttgart: Klett 1980. (Historisch-Sozialwissenschaftliche Forschungen, Band 6).

Update Metadata: 2020-10-20 | Issue Number: 86 | Registration Date: 2010-07-22