Public Administration and Computers

The survey contains three major topics: 1. Attitude to offices and authorities, 2. Attitude to computer technology, 3. Attitude to use of computers in public administration. Topics: 1. Attitude to offices and authorities: attitude to government and satisfaction with government services; attitudes to further government regulation; conducting administrative activities in personal occupation; frequency and type of contacts with authorities; judgement on contacts with authorities; detailed judgement on impressions from contacts with authorities; manner and frequency of search for information on official matters; type of one´s own difficulties with trips to government offices; judgement on opportunities to object to government procedures; personal success in objecting to a government measure. 2. Attitude to computer technology: technical interest; significance of technology in personal occupation; word associations with the terms nuclear power plant, car and computer; direct contacts with a computer; general effects of computerization on the other areas of life outside of the working world (scales); image of the computer in the media on the one hand and in science fiction novels or science fiction films on the other hand; ability to control computers; assessment of the usefulness of terminal screen text and videotext as well as bank money machines. 3. Attitude to use of computers in public administration: understandability of computerized communications of officials; official reason for delays by reference to use of computers; assessment of credibility of such reasons; expected effects of use of computers in government offices (semantic differential); attitude to dealing of government offices with information and rights of citizens as well as extent of government demand for data about citizens (scale). 4. Miscellaneous: general attitude to life and optimism (scale); satisfaction in selected areas of life (scale); political interest; fear of loss of job; membership in a trade union; residential status; possession of a telephone; current or earlier employment in the civil service. Demography: age; sex; marital status; religious denomination; school education; occupation; occupational position; household income; household size; household composition; respondent is head of household; characteristics of head of household; respondent is person managing household; residential status; union membership; possession of telephone.