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Flash Eurobarometer 150 (Quality of Services)

Version
1.0.0
Resource Type
Dataset
Creator
  • Europäische Kommission
Publication Date
2005
Contributor
  • Soufflot de Magny, Renaud (Europäische Kommission, Brüssel) (Researcher)
  • Debyser, Ariane (Europäische Kommission, Brüssel) (Researcher)
  • TNS DIMARSO, Brüssel (Data Collector)
  • TNS GALLUP, Kopenhagen (Data Collector)
  • TNS EMNID, Bielefeld (Data Collector)
  • TNS ICAP, Athen (Data Collector)
  • TNS DEMOSCOPIA, Madrid (Data Collector)
  • SOFRES, Montrouge, Frankreich (Data Collector)
  • IRISH MARKETING SURVEYS, Dublin (Data Collector)
  • DOXA, Mailand (Data Collector)
  • TNS ILRES, Luxemburg (Data Collector)
  • TNS NIPO, Amsterdam (Data Collector)
  • TNS EUROTESTE, Lissabon (Data Collector)
  • ICM, London (Data Collector)
  • TNS SVENSKA GALLUP, Stockholm (Data Collector)
  • TNS SUOMEN GALLUP, Espoo, Finnland (Data Collector)
  • ÖSTERREICHISCHES GALLUP, Wien (Data Collector)
Language
English
Classification
  • ZA:
    • International Institutions, Relations, Conditions
  • CESSDA Topic Classification:
    • Trade, industry and markets
    • Consumption/consumer behaviour
Description
  • Abstract

    Satisfaction with selected services. Topics: use of the following services: mobile telephony, natural gas, postal services for regular mail, local transport, air transport, rail transport; satisfaction with the services provided by: electricity company, fixed telephone provider, mobile telephone provider, gas provider, postal services for regular mail, local transport, most frequently used airline, most frequently used railway company; satisfaction with and need for improvement of each of the following aspects regarding the provision of electricity: environmental aspects of energy production, number of power cuts, repair service in case of power cuts or network problems, comprehensibility of bills, possibility of measuring own consumption, handling of complaints; willingness to pay more for selected improved services: higher share of electricity from renewable energies, number of power cuts per year cut in half, guarantee of a 24 hour repair service, clearer bills, possibility of measuring own consumption, better handling of complaints; satisfaction with and need for improvement of each of the following aspects regarding the provision of fixed telephony: availability of complementary services, repair service in case of interruption, comprehensibility of bills, sound quality of telephone lines, waiting time to have new line installed, cost of having new line installed, service when contacting telephone company; willingness to pay more for selected improved services: availability of more complementary services, guarantee of a 24 hour repair service, clearer bills, improved sound quality, reduced waiting time to have new line installed, reduced cost of having new line installed, improved service when contacting telephone company; use of mobile telephony by: contract, prepaid, both; satisfaction with and need for improvement of each of the following aspects regarding the provision of mobile telephony: network coverage, comprehensibility of bills, availability of complementary services, sound quality of mobile telephone lines, roaming, service when contacting mobile telephone provider; willingness to pay more for selected improved services: improved network coverage, clearer bills, availability of more complementary services, improved sound quality, improved roaming, improved service when contacting mobile telephone provider; satisfaction with and need for improvement of each of the following aspects regarding the quality of prepay call credit network provider: network coverage, time of expiration, ease of topping up call credit, sound quality of mobile telephone lines, service when contacting mobile telephone provider; willingness to pay more for selected improved services: improved network coverage, longer validity time of call credit, easier topping up of call credit, improved sound quality, improved service when contacting mobile telephone provider; satisfaction with and need for improvement of each of the following aspects regarding the provision of natural gas: continuation of service, repair service, comprehensibility of bills, possibility of measuring own consumption; willingness to pay more for selected improved services: fewer service interruptions, guarantee of a 24 hour repair service, clearer bills, possibility of measuring own consumption; satisfaction with and need for improvement of each of the following aspects regarding the provision of postal services: timely delivery, proximity of post offices, proximity of mailboxes, ease to obtain stamps, envelopes and boxes, service provided in post offices, frequency of mail delivery, arrangements for collecting parcels; willingness to pay more for selected improved services: improvement of delivery time, post office nearer to respondent’s home, mail boxes nearer to respondent’s home, easier to obtain stamps, improved service in post offices, more frequent mail delivery, improved arrangements for collecting parcels; satisfaction with and need for improvement of each of the following aspects regarding the provision of local transport: punctuality of services, frequency of services, ease and rapidity of connections, cleanliness and conditions of vehicles, service provided by personnel, ease to buy tickets; willingness to pay more for selected improved services: improved punctuality, improved service frequency, easier and faster connections, cleaner vehicles, improved service provided by personnel, easier to buy tickets; satisfaction with and need for improvement of each of the following aspects regarding the provision of air transport: punctuality of departure and arrival, frequency of flights, direct flights, number of destinations, before and after flight airport service, in-flight service, accessibility to airport; willingness to pay more for selected improved services: punctuality, more frequent flights, more direct flights, greater number of destinations, improved airport services, improved in-flight services, easier access to airport; satisfaction with and need for improvement of each of the following aspects regarding the provision of rail transport: punctuality of departure and arrival, cleanliness and conditions of trains, speed and convenience of ticketing services, on-board services, frequency of trains, speed of trains, information about timetables and fares; willingness to pay more for selected improved services: punctuality, cleaner trains, easier to buy tickets, improved on-board services, more frequent trains, faster trains, improved information about timetables and fares; higher importance of price or of quality with regard to choosing service provider for: electricity, fixed telephony, mobile telephony, natural gas, postal services, local transport, air transport, rail transport; most important reason for changing each of the aforementioned providers: small price reduction, large price reduction, slight improvement of quality, significant improvement of quality; main barrier to changing each of the aforementioned providers electricity, fixed telephony, mobile telephony, natural gas: too complicated, too difficult to compare prices from different providers, changing costs are too high, uncertain quality of other providers, too time consuming; main barrier to using other postal service provider to send parcels: missing trust, too complicated, too difficult to compare prices from different providers, too time consuming; main barrier to changing most often used airline company: unsuitable time schedule, missing destinations, too complicated, too difficult to compare prices from different airlines, uncertain quality of other airlines, too time consuming; main barrier to using local transport more often: missing destinations, unsuitable time schedule, local transport is too time consuming, too many delays or cancellations; main barrier to using rail transport more often: missing destinations, unsuitable time schedule, rail transport is too time consuming, too many delays or cancellations; ownership of one or more credit or bank payment cards; attitude towards the effectiveness of an EU wide common telephone number to block lost or stolen cards in order to increase people’s confidence in using payment cards; willingness to pay for the availability of such a service; preferred payment model. Demography: sex; age; age at end of education; occupation; professional position; region; type of community. Additionally coded was: interviewer ID; country; weighting factor.
Temporal Coverage
  • 2003-10-08 / 2003-11-05
    total
  • 2003-10-22 / 2003-11-05
    Belgium
  • 2003-10-21 / 2003-10-27
    Denmark
  • 2003-10-20 / 2003-10-29
    Germany
  • 2003-10-20 / 2003-10-24
    Greece
  • 2003-10-28 / 2003-10-30
    Spain
  • 2003-10-20 / 2003-10-25
    France
  • 2003-10-20 / 2003-10-30
    Ireland
  • 2003-10-20 / 2003-10-23
    Italy
  • 2003-10-20 / 2003-11-04
    Luxembourg
  • 2003-10-20 / 2003-10-29
    Netherlands
  • 2003-10-23 / 2003-10-29
    Austria
  • 2003-10-22 / 2003-10-26
    Portugal
  • 2003-10-22 / 2003-10-29
    Finland
  • 2003-10-08 / 2003-10-14
    Sweden
  • 2003-10-20 / 2003-10-23
    United Kingdom
Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
Sampled Universe
Population aged 15 years and over
Collection Mode
Data and File Information
  • Unit Type: Individual
    Number of Units: 7514
    Number of Variables: 176
Availability
Download
0 - Data and documents are released for everybody.
Rights
All metadata from GESIS DBK are available free of restriction under the Creative Commons CC0 1.0 Universal Public Domain Dedication. However, GESIS requests that you actively acknowledge and give attribution to all metadata sources, such as the data providers and any data aggregators, including GESIS. For further information see https://dbk.gesis.org/dbksearch/guidelines.asp
Alternative Identifiers
  • ZA4163 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
Publications
  • European Commission; Taylor Nelson Sofres; EOS Gallup Europe La qualité des services. Brussels: European Commission Décembre 2003 http://ec.europa.eu/public_opinion/flash/fl150_fr.pdf

Update Metadata: 2019-10-29 | Issue Number: 77 | Registration Date: 2010-07-22

Europäische Kommission (2005): Flash Eurobarometer 150 (Quality of Services). Version: 1.0.0. GESIS Data Archive. Dataset. https://doi.org/10.4232/1.4163