Flash Eurobarometer 282 (Attitudes Towards Cross-border Sales and Consumer Protection)

Resource Type
Dataset : Survey and aggregate data
  • Europäische Kommission
Publication Date
  • Papacostas, Antonis (European Commission, Brussels DG Communication Public Opinion Analysis Sector) (Researcher)
  • GALLUP EUROPE, Brüssel, Belgien (Data Collector)
  • VITOSHA, Sofia, Bulgarien (Data Collector)
  • FOCUS AGENCY, Prag, Tschechische Republik (Data Collector)
  • HERMELIN, Copenhagen, Denmark (Data Collector)
  • IFAK, Taunusstein, Deutschland (Data Collector)
  • SAAR POLL, Tallinn, Estland (Data Collector)
  • METRON ANALYSIS, Athen, Griechenland (Data Collector)
  • GALLUP SPAIN, Spanien (Data Collector)
  • EFFICIENCE3, Reims, Frankreich (Data Collector)
  • GALLUP UK, London, Vereinigtes Königreich (Data Collector)
  • CYMAR, Nikosia, Zypern (Data Collector)
  • DEMOSKOPEA, Rom, Italien (Data Collector)
  • LATVIAN FACTS, Lettland (Data Collector)
  • BALTIC SURVEY, Litauen (Data Collector)
  • GALLUP EUROPE, Luxemburg, Luxemburg (Data Collector)
  • GALLUP HUNGARY, Budapest, Ungarn (Data Collector)
  • MISCO, Valletta, Malta (Data Collector)
  • MSR, Naarden, Niederlande (Data Collector)
  • SPECTRA, Linz, Österreich (Data Collector)
  • GALLUP POLAND, Warschau, Polen (Data Collector)
  • CONSULMARK, Lissabon, Portugal (Data Collector)
  • GALLUP ROMANIA, Rumänien (Data Collector)
  • Cati d.o.o., Ljubljana, Slowenien (Data Collector)
  • FOCUS AGENCY, Bratislawa, Slowakei (Data Collector)
  • HERMELIN, Norrköping, Sweden (Data Collector)
  • NORSTAT FINLAND OY, Pori, FinnlandThe Gallup Organisation, Ungarn (internationale Koordination) (Data Collector)
  • ZA:
    • Legal system, Legislation, Law
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • Consumption/consumer behaviour
    • Trade, industry and markets
  • Abstract

    Consumer behaviour and consumer protection in selected areas. Topics: difficulty to compare offers with regard to a current bank account; switch of current bank account in the last two years; difficulty to compare offers from different electricity providers; switch of electricity provider in the last two years; development of electricity prices in the last twelve months; purchase of goods or services in the past twelve months via the internet from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services in the past twelve months by phone from a seller located: in the own country, in another EU country, outside the EU; purchase of goods or services in the past twelve months by post from a seller located: in the own country, in another EU country, outside the EU; total value of goods or services purchased at a distance in the last twelve months from sellers located in another EU country; purchase of products in another EU country while on holiday or on business or shopping trip; experienced problems when buying in the own country and reaction to the problem; satisfaction with the handling of the complaint; reasons for not complaining; further steps in case of dissatisfaction; reaction of the seller: replacement of product, repair of product, reimbursement of product, price reduction; main reasons for complaining; approval of the following statements: easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, trust in independent consumer organizations and in public authorities, feeling of being protected by existing measures of consumer protection, sellers and providers in the own country respect consumer rights, willingness to defend the own rights in court if joining with other consumers who are complaining about the same thing, change in consumption behaviour as a result of media stories; experiences with advertisements in the past twelve months: noticed unsolicited commercial advertisements, noticed misleading or deceptive advertisements, responded to an advertisement which has been found to be misleading or deceptive, noticed fraudulent advertisements, responded to an advertisement which has been found to be fraudulent; experiences with selected unfair commercial practices in the past twelve months: so called ´free´ products, misleading health claims, misleading green claims, misleading prize draws or lotteries, misleading or aggressive telephone selling, misleading or aggressive doorstep selling, omission of information on expensive telephone numbers, unsolicited deliveries, pyramid schemes, misleading price; active search for safety information about non-food products in the last twelve months; used information sources; assessment of non-food product safety in the own country; awareness of recalls of non-food products from the market in the last twelve months; source of the information; personally affected by a non-food product recall; reaction to the problem; frequency of reading privacy notices on websites in the last twelve months; comprehensibility of privacy notices; reasons for not reading privacy notices; confidence in privacy protection with regard to visited websites in the last twelve months; use of these websites despite concern; attitude towards the following statements with regard to simplifying selected financial products: pensions, savings accounts, shares and bonds, other investment products, mortgages, personal loans, credit cards, current accounts, debit cards. Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home. Additionally coded was: respondent ID; interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Temporal Coverage
  • 2009-07-13 / 2009-07-23
Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Spain (ES)
  • Greece (GR)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Cyprus (CY)
  • Lithuania (LT)
  • Latvia (LV)
  • Hungary (HU)
  • Malta (MT)
  • Poland (PL)
  • Slovenia (SI)
  • Slovakia (SK)
  • Bulgaria (BG)
  • Romania (RO)
Sampled Universe
Population aged 15 years and above
Collection Mode
  • Face-to-face interview
  • Telephone interview: CATI
  • Telephone interviews were conducted in each country, with the exception of Bulgaria, Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Romania, and Slovakia where both telephone and face-to-face interviews were conducted (70% webCATI and 30% F2F interviews).
Data and File Information
  • Unit Type: Individual
    Number of Units: 25117
    Number of Variables: 161
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Alternative Identifiers
  • ZA5218 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
  • European Commission; The Gallup Organization: Flash Eurobarometer 282: Attitudes towards crossborder sales and consumer protection. Analytical report. Brussels: European Commission March 2010 http://ec.europa.eu/public_opinion/flash/fl_282_en.pdf

Update Metadata: 2021-04-07 | Issue Number: 90 | Registration Date: 2010-07-22