Flash Eurobarometer 299 (Consumer Attitudes Towards Cross-border Trade and Consumer Protection, wave 1)

Resource Type
Dataset : Survey and aggregate data
  • Kommission der Europäischen Gemeinschaften
Publication Date
  • Antonis Papacostas (Researcher)
  • GALLUP EUROPE, Brussels, Belgium (Data Collector)
  • FOCUS AGENCY, Prague, Czech Republic (Data Collector)
  • HERMELIN, Copenhagen, Denmark (Data Collector)
  • IFAK, Taunusstein, Germany (Data Collector)
  • SAAR POLL, Tallinn, Estonia (Data Collector)
  • METRON ANALYSIS, Athens, Greece (Data Collector)
  • GALLUP SPAIN, Madrid, Spain (Data Collector)
  • EFFICIENCE3, Reims, France (Data Collector)
  • GALLUP UK, Dublin, Ireland (Data Collector)
  • DEMOSKOPEA, Rome, Italy (Data Collector)
  • CYMAR, Nicosia, Cyprus (Data Collector)
  • LATVIAN FACTS, Riga, Latvia (Data Collector)
  • BALTIC SURVEY, Vilnius, Lithuania (Data Collector)
  • GALLUP EUROPE, Luxembourg, Luxembourg (Data Collector)
  • GALLUP HUNGARY, Budapest, Hungary (Data Collector)
  • MISCO, Valletta, Malta (Data Collector)
  • MSR, Naarden, Netherlands (Data Collector)
  • SPECTRA, Linz, Austria (Data Collector)
  • GALLUP POLAND, Warsaw, Poland (Data Collector)
  • CONSULMARK, Lisbon, Portugal (Data Collector)
  • CATI d.o.o, Ljubljana, Slovenia (Data Collector)
  • FOCUS AGENCY, Bratislava, Slovakia (Data Collector)
  • NORSTAT FINLAND OY, Pori, Finland (Data Collector)
  • HERMELIN, Norrköping, Sweden (Data Collector)
  • GALLUP UK, London, United Kingdom (Data Collector)
  • VITOSHA, Sofia, Bulgaria (Data Collector)
  • GALLUP ROMANIA, Bucharest, Romania (Data Collector)
  • The GALLUP Organisation, Hungary (Data Collector)
  • ZA:
    • International Institutions, Relations, Conditions
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • Trade, industry and markets
    • Consumption/consumer behaviour
  • Abstract

    Attitudes towards cross-border shopping and consumer protection. Product safety. Topics: 1. Attitudes towards cross-border shopping and consumer protection: purchase of goods or services in the past twelve months via the internet, by phone, or by post from a seller or provider located in the own country, in another EU country, or outside the EU; total value of goods or services purchased by distance from another EU country in the last twelve months; purchase of products in another EU country while on holiday or on business or shopping trip in the last 12 months; problems when purchasing at a distance in the last twelve months: refusal to deliver, delay in delivery or no delivery at all when buying from a seller located in the own country, in another EU country, or outside the EU; purchase of or sign up to selected financial services in the last year from a provider located in the own country, in another EU country, or outside the EU; attitudes towards cross-border shopping within the EU: prepared to purchase goods or services using another European language, knowledge where to find information on cross-border shopping, intention to increase the expenses on purchases made by cross-border shopping compared to last year, not interested in cross-border shopping due to lack of information about own rights, lack of internet access, difficulties in case of complaints or returns, fear of becoming a victim of frauds, delivery problems; more confidence in purchases from sellers located in another EU country or in the own country regarding purchases via the internet, by phone or by post, from a sales representative, whilst on holiday; increased willingness to make cross-border purchases in e-commerce or in on-premises situations in case of the application of uniform European transaction rules; experiences with advertisements in the past twelve months: noticed unsolicited commercial advertising, noticed misleading or deceptive advertisements, responded to an advertisement which has been found to be misleading or deceptive, noticed fraudulent advertisements, responded to an advertisement which has been found to be fraudulent; experienced problems in the last twelve months when buying in the own country and reaction to the problem; satisfaction with the handling of the complaint; reasons for not complaining; further steps in case of dissatisfaction; approval of the following statements: easy to resolve disputes with sellers through arbitration, mediation, or conciliation, easy to resolve disputes through the courts, trust in independent consumer organisations and in public authorities, feeling of being protected by existing measures of consumer protection, sellers and providers in the own country respect consumer rights, increased willingness to defend own rights in cooperation with other consumers, change of consumer behavior as a result of media stories. 2. Product safety: assessment of the non-food and food products currently on the market in the own country as safe; personal affection by non-food or food product recalls; personal reaction to an experienced or assumed recall; influence of environmental factors on product choice; preferred place to display environmental impact of a product: on the product, in the store, on the product website. Demography: sex; age; age at end of education; occupation; professional position; type of community; internet connection at home. Additionally coded was: interviewer ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; region; weighting factor.
Temporal Coverage
  • 2010-09-28 / 2010-10-02
Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Cyprus (CY)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Malta (MT)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
Sampled Universe
Population aged 15 years and over
Collection Mode
  • Face-to-face interview
  • Telephone interview: CATI
  • Telephone Interviews were conducted in each country, with the exception of Bulgaria, the Czech Republic, Estonia, Latvia, Lithuania, Hungary, Poland, Romania and Slovakia where both telephone and face-to-face interviews were conducted (70% webCATI and 30% F2F interviews).
Data and File Information
  • Unit Type: Individual
    Number of Units: 25139
    Number of Variables: 133
Datasets for FLASH EUROBAROMETER 299 and 299a (Q3g, Q5d, Q7) have been provided separately and subsequently been merged by the archive. Both questionnaire parts were conducted together.
0 - Data and documents are released for everybody.
All metadata from GESIS DBK are available free of restriction under the Creative Commons CC0 1.0 Universal Public Domain Dedication. However, GESIS requests that you actively acknowledge and give attribution to all metadata sources, such as the data providers and any data aggregators, including GESIS. For further information see https://dbk.gesis.org/dbksearch/guidelines.asp
Alternative Identifiers
  • ZA5466 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
  • European Commission; The Gallup Organization: Consumer attitudes towards cross-border trade and consumer protection Brussels: European Commission March 2011 http://ec.europa.eu/public_opinion/flash/fl_299_en.pdf

Update Metadata: 2020-10-21 | Issue Number: 95 | Registration Date: 2011-10-11