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Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services)

Version
1.0.0
Resource Type
Dataset : Survey and aggregate data
Creator
  • Europäische Kommission
Publication Date
2012-02-21
Contributor
  • European Commission DG Communication, Public Opinion Analysis Sector (Researcher)
  • GALLUP EUROPE, Brussels, Belgium (Data Collector)
  • FOCUS AGENCY, Prague, Czech Republic (Data Collector)
  • NORSTAT DENMARK, Copenhagen, Denmark (Data Collector)
  • IFAK, Taunusstein, Germany (Data Collector)
  • SAAR POLL, Tallinn, Estonia (Data Collector)
  • METRON ANALYSIS, Athens, Greece (Data Collector)
  • GALLUP SPAIN, Madrid, Spain (Data Collector)
  • EFFICIENCE3, Reims, France (Data Collector)
  • GALLUP UK, Dublin, Ireland (Data Collector)
  • DEMOSKOPEA, Rome, Italy (Data Collector)
  • LATVIAN FACTS, Riga, Latvia (Data Collector)
  • BALTIC SURVEY, Vilnius, Lithuania (Data Collector)
  • GALLUP EUROPE, Luxembourg, Luxembourg (Data Collector)
  • GALLUP HUNGARY, Budapest, Hungary (Data Collector)
  • MSR, Naarden, Netherlands (Data Collector)
  • SPECTRA, Linz, Austria (Data Collector)
  • GALLUP POLAND, Warsaw, Poland (Data Collector)
  • CONSULMARK, Lisbon, Portugal (Data Collector)
  • CATI d.o.o, Ljubljana, Slovenia (Data Collector)
  • FOCUS AGENCY, Bratislava, Slovakia (Data Collector)
  • NORSTAT FINLAND OY, Pori, Finland (Data Collector)
  • NORSTAT SWEDEN, Linköping, Sweden (Data Collector)
  • GALLUP UK, London, United Kingdom (Data Collector)
  • VITOSHA, Sofia, Bulgaria (Data Collector)
  • GALLUP ROMANIA, Bucharest, Romania (Data Collector)
  • The GALLUP Organisation, Brussels / The GALLUP Organisation, Hungary(international co-ordination) (Data Collector)
Language
English
Classification
  • ZA:
    • International Institutions, Relations, Conditions
    • Branches of Economy, Services and Transport
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • Transport, travel and mobility
Description
  • Abstract

    Satisfaction with rail services. Topics: frequency of travelling by train in the own country in the last twelve months; most frequent purpose for travelling by train in the own country; satisfaction with the following features of railway stations in the own country: connections with other modes of transport, car parking facilities, quality of facilities and services, provision of information about train timetables, ease of buying tickets, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations, personal security; satisfaction with the following features of railway travel in the own country: frequency of trains, length of journey, punctuality and reliability, personal security, cleanliness and good maintenance of carriages, provision of information during the journey, sufficient capacity for passengers, comfort of the seating area, connections with other train services, availability of staff on the train, assistance and information for disabled or elderly people. Demography: sex; age; age at end of education; occupation; professional position; type of community. Additionally coded was: respondent ID; language of the interview; country; date of interview; time of the beginning of the interview; duration of the interview; type of phone line; call history; region; weighting factor.
Temporal Coverage
  • 2011-03-21 / 2011-03-29
Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • United Kingdom (GB)
Sampled Universe
Passengers of railways aged 15 years and above in 25 European Union member states
Collection Mode
  • Telephone interview
Data and File Information
  • Unit Type: Individual
    Number of Units: 9708
    Number of Variables: 65
Availability
Download
0 - Data and documents are released for everybody.
Rights
All metadata from GESIS DBK are available free of restriction under the Creative Commons CC0 1.0 Universal Public Domain Dedication. However, GESIS requests that you actively acknowledge and give attribution to all metadata sources, such as the data providers and any data aggregators, including GESIS. For further information see https://dbk.gesis.org/dbksearch/guidelines.asp
Alternative Identifiers
  • ZA5560 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
Publications
  • European Commission; The Gallup Organization: Survey on passengers´ satisfaction with rail services Brussels: European Commission June 2011 http://ec.europa.eu/public_opinion/flash/fl_326_en.pdf

Update Metadata: 2020-10-21 | Issue Number: 88 | Registration Date: 2012-02-27

Europäische Kommission (2012): Flash Eurobarometer 326 (Survey on Passengers’ Satisfaction with Rail Services). Version: 1.0.0. GESIS Data Archive. Dataset. https://doi.org/10.4232/1.11156