Eurobarometer 82.1 (2014)

Resource Type
Dataset : Survey and aggregate data
  • European Commission, Brussels
Other Title
  • Passenger Rights and Development Aid (Subtitle)
Publication Date
  • European Commission, Brussels; Directorate General Communication COMM.A.1 ´Strategy, Corporate Communication Actions and Eurobarometer´ (Researcher)
  • TNS Dimarso, Brussels, Belgium (Data Collector)
  • TNS BBSS, Sofia, Bulgaria (Data Collector)
  • TNS Aisa, Prague, Czech Republic (Data Collector)
  • TNS GALLUP DK, Copenhagen, Denmark (Data Collector)
  • TNS Infratest, Munich, Germany (Data Collector)
  • TNS Emor, Tallinn, Estonia (Data Collector)
  • Behaviour & Attitudes, Dublin, Ireland (Data Collector)
  • TNS ICAP, Athens, Greece (Data Collector)
  • TNS Spain, Madrid, Spain (Data Collector)
  • TNS Sofres, Montrouge, France (Data Collector)
  • TNS Italia, Milan, Italy (Data Collector)
  • CYMAR Market Research, Nicosia, Cyprus (Data Collector)
  • TNS Latvia, Riga, Latvia (Data Collector)
  • TNS LT, Vilnius, Lithuania (Data Collector)
  • TNS ILReS, Luxembourg, Luxembourg (Data Collector)
  • TNS Hoffmann Kft, Budapest, Hungary (Data Collector)
  • MISCO, Valletta, Malta (Data Collector)
  • TNS NIPO, Amsterdam, Netherlands (Data Collector)
  • ipr Umfrageforschung, Vienna, Austria (Data Collector)
  • TNS Polska, Warsaw, Poland (Data Collector)
  • TNS Portugal, Lisbon, Portugal (Data Collector)
  • TNS CSOP, Bucharest, Romania (Data Collector)
  • RM PLUS, Maribor, Slovenia (Data Collector)
  • TNS Slovakia, Bratislava, Slovakia (Data Collector)
  • TNS GALLUP Oy, Espoo, Finland (Data Collector)
  • TNS Sifo, Stockholm and Gothenburg, Sweden (Data Collector)
  • TNS UK, London, United Kingdom (Data Collector)
  • HENDAL, Zagreb, Croatia (Data Collector)
  • TNS opinion, Brussels (international co-ordination) (Data Collector)
  • ZA:
    • International Institutions, Relations, Conditions
    • Branches of Economy, Services and Transport
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • International politics and organisation
    • Transport, travel and mobility
    • Consumption/consumer behaviour
  • Abstract

    Since the early 1970s the European Commission´s Standard & Special Eurobarometer are regularly monitoring the public opinion in the European Union member countries. Principal investigators are the Directorate-General Communication and on occasion other departments of the European Commission or the European Parliament. Over time, candidate and accession countries were included in the Standard Eurobarometer Series. Selected questions or modules may not have been surveyed in each sample. Please consult the basic questionnaire for more information on country filter instructions or other questionnaire routing filters. In this study the following modules are included: 1. Passenger rights, 2. Development aid. Topics: 1. Passenger rights: use of the following transport services during the last twelve months: local urban transport, national rail transport, international rail transport, air transport, long-distance coach transport, ship or ferry services; awareness of the rights and obligations linked to buying a ticket from a transport company; awareness and information regarding passenger rights; sources of information on passenger rights; approval of selected statements on passenger information given by air, railway, ship or ferry transport, or by long-distance coach services: appropriate information on passenger rights, transparent information about the full ticket price, appropriate information on details of the trip; experienced travel disruptions in the last twelve months in the aforementioned services and kind of disruptions; satisfaction with the application of the following rights in case of travel disruption: information regarding the disruption, assistance, financial compensation in case of service failures; contacted services in case of cancellation or delay of travel in order to obtain own rights: operating company, national authority in charge of the application of passenger rights, consumer association, lawyer, out-of-court dispute resolution body; complaint and reasons for not complaining regarding the most recent disruption; satisfaction with the management of the complaint; requested assistance for respondent himself or for another person in case of disability or reduced mobility when travelling with the aforementioned services; satisfaction with the assistance; pre-notification of the assistance needs to the transport company; use of a single ticket combining different modes of transport in the last twelve months; problems when using such a ticket; frequency of disturbance by transport noise in daily life and kind of noise; preferred bodies to finance additional measures to reduce transport noise in respondent’s residential area: public authorities, transport users, citizens in general, transport companies. 2. Development aid: importance to help people in developing countries; awareness of 2015 being the European Year for Development; most important challenges in development countries; attitude towards increasing development aid; willingness to pay more for products from development countries in order to support people living there: no willingness, up to 5 % more, between 6 to 10 % more, more than 10 % more; attitude towards the following statements regarding tackling poverty in development countries: individual can influence the process, should be a main priority of the EU, should be a main priority of the national government, has a positive influence on EU citizens, is in the EU’s own interest, is a moral obligation for the EU, contributes to a more peaceful and equal world; personal engagement in helping developing countries: political engagement, volunteering in an organisation, giving money to an organisation, no engagement; most important elements for leading a life in decent conditions; assessment of selected measures to reduce poverty in developing countries: donating to organisations, volunteering in organisations, official development aid; self-rated knowledge about the use of the national and the EU development aid; used sources of information with regard to development aid. Demography: nationality; left-right self-placement; marital status; age at end of education; sex; age; occupation; professional position; type of community; household composition and household size; own a mobile phone and fixed (landline) phone; possession of durable goods (entertainment electronics, internet connection, possession of a car, a flat/a house have finished paying for or still paying for); financial difficulties during the last year; self-rated social position (scale); internet use (at home, at work, at school); self-reported belonging to the working class, the middle class or the upper class of society; life satisfaction; frequency of discussions about political matters on national, European, and local level; own voice counts in the own country and in the EU; general direction things are going in the own country and in the EU. Additionally coded was: respondent ID; country; size of locality; region; language of the interview; nation group; weighting factor.
Temporal Coverage
  • 2014-09-13 / 2014-09-22
Geographic Coverage
  • Austria (AT)
  • Belgium (BE)
  • Bulgaria (BG)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Germany (DE)
  • Denmark (DK)
  • Estonia (EE)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Great Britain (GB-GBN)
  • Northern Ireland (GB-NIR)
  • Greece (GR)
  • Croatia (HR)
  • Hungary (HU)
  • Ireland (IE)
  • Italy (IT)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Latvia (LV)
  • Malta (MT)
  • Netherlands (NL)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Sweden (SE)
  • Slovenia (SI)
  • Slovakia (SK)
Sampled Universe
Population of the respective nationalities of the European Union Member States and other EU nationals, resident in each of the 28 Member States and aged 15 years and over.
Sampling Procedure Comment: Probability Sample: Multistage Sample
Collection Mode
  • Face-to-face interview Face-to-face interview: CAPI (Computer Assisted Personal Interview)
Data and File Information
  • Unit Type: Individual
    Number of Units: 28050
    Number of Variables: 418
Module QB on ´Development Aid´ partly replicates questions asked in former Eurobarometer, mainly in the context of survey 79.4. Category scheme for country specific protocol variables P6 (SIZE OF COMMUNITY) has changed considerably, except for Germany. Categories for all other countries have been harmonized among each other to three values (Rural area - Towns and suburbs / small urban area - Cities / large urban areas). Category scheme for country specific protocol variables P7 (REGION) have changed for some countries, in particular introducing NUTS categories for Ireland, Estonia and Croatia. Data for protocol variables p1 (date of interview), p2 (time of interview), p3 (duration of interview), p4 (n of persons present during interview), p5 (respondent cooperation), p8 (postal code), p9 (sample point number) and p10 (interviewer number) have not been made available.
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Alternative Identifiers
  • ZA5930 (Type: ZA-No.)
  • doi:10.3886/ICPSR36661.v1 (Type: DOI)
  • Internationale Umfrageprogramme (Type: FDZ)
  • Is new version of
    DOI: 10.4232/1.12875
  • Is new version of
    DOI: 10.4232/1.12215
  • European Commission: Special Eurobarometer 420: Passenger Rights. Conducted by TNS opinion & social at the request of the Directorate-General for Mobility and Transport. Survey co-ordinated by the Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, December 2014.
  • European Commission: Special Eurobarometer 421: The European Year for Development – Citizens’ views on development, cooperation and aid. Conducted by TNS opinion & social at the request of the Directorate-General for Development and Cooperation. Survey co-ordinated by the Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, January 2015.

Update Metadata: 2021-04-07 | Issue Number: 17 | Registration Date: 2018-02-16