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Flash Eurobarometer 463 (Europeans’ Satisfaction with Passenger Rail Services)

Version
1.0.0
Resource Type
Dataset : Survey and aggregate data
Creator
  • European Commission, Brussels
Publication Date
2018-10-05
Contributor
  • European Commission, Brussels DG Communication COMM A3 ´Media Monitoring, Media Analysis and Eurobarometer´ Unit (Researcher)
  • TNS Dimarso, Brussels, Belgium (Data Collector)
  • TNS BBSS, Sofia, Bulgaria (Data Collector)
  • TNS Aisa s.r.o., Prague, Czech Republic (Data Collector)
  • TNS Gallup DK, Copenhagen, Denmark (Data Collector)
  • TNS Infratest, Munich, Germany (Data Collector)
  • TNS Emor, Tallinn, Estonia (Data Collector)
  • Behaviour & Attitudes, Dublin, Ireland (Data Collector)
  • TNS ICAP, Athens, Greece (Data Collector)
  • TNS Demoscopia, Madrid, Spain (Data Collector)
  • TNS Sofres, Montrouge, France (Data Collector)
  • TNS Italia, Milan, Italy (Data Collector)
  • TNS Latvia, Riga, Latvia (Data Collector)
  • TNS LT, Vilnius, Lithuania (Data Collector)
  • TNS ILRES, Luxembourg, Luxembourg (Data Collector)
  • TNS Hoffmann Kft, Budapest, Hungary (Data Collector)
  • TNS NIPO, Amsterdam, Netherlands (Data Collector)
  • Öst. Gallup Institut, Vienna, Austria (Data Collector)
  • TNS Polska, Warsaw, Poland (Data Collector)
  • TNS Euroteste, Lisbon, Portugal (Data Collector)
  • TNS CSOP, Bucharest, Romania (Data Collector)
  • Mediana, Ljubljana, Slovenia (Data Collector)
  • TNS Slovakia, Bratislava, Slovakia (Data Collector)
  • TNS Gallup Oy, Espoo, Finland (Data Collector)
  • TNS SIFO, Stockholm, Sweden (Data Collector)
  • TNS UK, London, United Kingdom (Data Collector)
  • HENDAL, Zagreb, Croatia (Data Collector)
  • TNS Political & Social, Brussels (international co-ordination) (Data Collector)
Language
English
Classification
  • ZA:
    • International Institutions, Relations, Conditions
    • Branches of Economy, Services and Transport
  • CESSDA Topic Classification:
    • Transport, travel and mobility
Description
  • Abstract

    Satisfaction with rail services. Topics: frequency of using rail for: suburban trips (except metro), national or regional trips (excluding suburban trains), international trips; most frequent purpose for travelling by train; way of getting from home to railway station: walk, bike, car or motorbike, public transport; satisfaction with the following rail travel services: provision of information about train timetables, ease of buying tickets, availability of through-tickets, information on connections with other modes of transport, availability of tickets for a journey using several modes, easy and accessible complaint-handling mechanisms, cleanliness and good maintenance of stations, car parking facilities; importance of the quality of each of the aforementioned services; satisfaction with the following features of railway travel: frequency of trains, punctuality and reliability, provision of information during the journey, availability of WiFi on the trains, availability of staff on the train, cleanliness and good maintenance of carriages, availability of seats on trains; satisfaction with the accessibility of railway stations for persons with reduced mobility regarding: stations or platforms, booking process, assistance of staff, train carriages, information; reasons for not traveling by train. Demography: age; sex; nationality; age at end of education; occupation; professional position; type of community; own a mobile phone and fixed (landline) phone; household composition and household size; region. Additionally coded was: respondent ID; country; type of phone line; accessibility issues of respondent or household member when using different methods of transport; nation group; weighting factor.
Temporal Coverage
  • 2018-01-26 / 2018-02-01
    total
  • 2018-01-26 / 2018-01-30
    Belgium
  • 2018-01-26 / 2018-02-01
    Bulgaria
  • 2018-01-26 / 2018-01-30
    Czech Republic
  • 2018-01-26 / 2018-01-30
    Denmark
  • 2018-01-26 / 2018-01-31
    Germany
  • 2018-01-26 / 2018-01-31
    Estonia
  • 2018-01-26 / 2018-01-31
    Ireland
  • 2018-01-26 / 2018-01-30
    Greece
  • 2018-01-26 / 2018-01-31
    Spain
  • 2018-01-26 / 2018-02-01
    France
  • 2018-01-26 / 2018-01-31
    Croatia
  • 2018-01-26 / 2018-01-30
    Italy
  • 2018-01-26 / 2018-01-31
    Latvia
  • 2018-01-26 / 2018-01-31
    Lithuania
  • 2018-01-26 / 2018-01-30
    Luxembourg
  • 2018-01-26 / 2018-01-30
    Hungary
  • 2018-01-26 / 2018-01-31
    Netherlands
  • 2018-01-26 / 2018-02-01
    Austria
  • 2018-01-26 / 2018-01-30
    Poland
  • 2018-01-26 / 2018-01-31
    Portugal
  • 2018-01-26 / 2018-01-31
    Romania
  • 2018-01-26 / 2018-01-30
    Slovenia
  • 2018-01-26 / 2018-01-30
    Slovakia
  • 2018-01-26 / 2018-01-31
    Finland
  • 2018-01-26 / 2018-01-31
    Sweden
  • 2018-01-26 / 2018-01-31
    United Kingdom
Geographic Coverage
  • Belgium (BE)
  • Bulgaria (BG)
  • Czech Republic (CZ)
  • Denmark (DK)
  • Germany (DE)
  • Estonia (EE)
  • Ireland (IE)
  • Greece (GR)
  • Spain (ES)
  • France (FR)
  • Italy (IT)
  • Latvia (LV)
  • Lithuania (LT)
  • Luxembourg (LU)
  • Hungary (HU)
  • Netherlands (NL)
  • Austria (AT)
  • Poland (PL)
  • Portugal (PT)
  • Romania (RO)
  • Slovenia (SI)
  • Slovakia (SK)
  • Finland (FI)
  • Sweden (SE)
  • Croatia (HR)
  • United Kingdom (GB)
Sampled Universe
Population of the respective nationalities of the European Union Member States and other EU nationals, resident in each of the EU Member States excluding Cyprus and Malta, and aged 15 years and over.
Collection Mode
  • Telephone interview: CATI
Data and File Information
  • Unit Type: Individual
    Number of Units: 25537
    Number of Variables: 176
Availability
Download
0 - Data and documents are released for everybody.
Rights
All metadata from GESIS DBK are available free of restriction under the Creative Commons CC0 1.0 Universal Public Domain Dedication. However, GESIS requests that you actively acknowledge and give attribution to all metadata sources, such as the data providers and any data aggregators, including GESIS. For further information see https://dbk.gesis.org/dbksearch/guidelines.asp
Alternative Identifiers
  • ZA6933 (Type: ZA-No.)
  • Internationale Umfrageprogramme (Type: FDZ)
Publications
  • European Commission: Flash Eurobarometer 463. Europeans’ satisfaction with passenger rail services. Survey requested by the European Commission, Directorate-General for Mobility and Transport and co-ordinated by the Directorate-General for Communication (DG COMM “Media Monitoring, Media Analysis and Eurobarometer” Unit). Brussels, September 2018. doi:10.2832/104451

Update Metadata: 2020-10-21 | Issue Number: 15 | Registration Date: 2018-10-05

European Commission, Brussels (2018): Flash Eurobarometer 463 (Europeans’ Satisfaction with Passenger Rail Services). Version: 1.0.0. GESIS Data Archive. Dataset. https://doi.org/10.4232/1.13149