Eurobarometer 73.2+73.3 (FEB-MAR 2010)

Resource Type
Dataset : Survey and aggregate data
  • Europäische Kommission
Other Title
  • Consumer Empowerment (Subtitle)
Publication Date
  • Papacostas, Antonis (European Commission, Brussels DG Communication, Public Opinion Analysis Sector) (Researcher)
  • TNS Dimarso, Brussels, Belgium (Data Collector)
  • TNS BBSS, Sofia, Bulgaria (Data Collector)
  • TNS Aisa, Prague, Czech Republic (Data Collector)
  • TNS GALLUP DK, Copenhagen, Denmark (Data Collector)
  • TNS Infratest, Munich, Germany (Data Collector)
  • Emor, Tallinn, Estonia (Data Collector)
  • TNS MRBI, Dublin, Ireland (Data Collector)
  • TNS ICAP, Athens, Greece (Data Collector)
  • TNS Demoscopia, Madrid, Spain (Data Collector)
  • TNS Sofres, Montrouge, France (Data Collector)
  • TNS Infratest, Italy (Data Collector)
  • Synovate, Nicosia, Cyprus (Data Collector)
  • TNS Latvia, Riga, Latvia (Data Collector)
  • TNS GALLUP Lithuania, Vilnius, Lithuania (Data Collector)
  • TNS ILReS, Luxembourg, Luxembourg (Data Collector)
  • TNS Hungary, Budapest, Hungary (Data Collector)
  • MISCO, Valletta, Malta (Data Collector)
  • TNS NIPO, Amsterdam, Netherlands (Data Collector)
  • Österreichisches GALLUP, Vienna, Austria (Data Collector)
  • TNS OBOP, Warsaw, Poland (Data Collector)
  • TNS EUROTESTE, Lisbon, Portugal (Data Collector)
  • TNS CSOP, Bucharest, Romania (Data Collector)
  • RM PLUS, Maribor, Slovenia (Data Collector)
  • TNS AISA SK, Bratislava, Slovakia (Data Collector)
  • TNS GALLUP Oy, Espoo, Finland (Data Collector)
  • TNS GALLUP, Stockholm, Sweden (Data Collector)
  • TNS UK, London, United Kingdom (Data Collector)
  • Capacent, Reykjavik, Iceland (Data Collector)
  • TNS Opinion, Brussels (international co-ordination). (Data Collector)
  • ZA:
    • International Institutions, Relations, Conditions
    • Patterns of Consumption
  • CESSDA Topic Classification:
    • Law, crime and legal systems
    • Consumption/consumer behaviour
  • Abstract

    Since the early 1970s the European Commission´s Standard & Special Eurobarometer are regularly monitoring the public opinion in the European Union member countries. Principal investigators are the Directorate-General Communication and on occasion other departments of the European Commission or the European Parliament. Over time, candidate and accession countries were included in the Standard Eurobarometer Series. Selected questions or modules may not have been surveyed in each sample. Please consult the basic questionnaire for more information on country filter instructions or other questionnaire routing filters. In this study the following modules are included: Consumer empowerment. Topics: computer skills; recent internet use; frequency of internet use; place of use; internet use to compare prices and quality; purchases made by post, phone or the internet; knowledge about having the right to return goods without giving a reason and to have it repaired or replaced for free; knowledge test: the legality of the advertisement of expensive hotlines, on the right of withdrawal for new insurance contracts, on the right of return for purchases at the door, the obligation to pay for unsolicited goods; online purchase of an airline ticket; knowledge test of the rule for the advertisement of the pricing of airline tickets; reading the contract provisions at the last contract; reason for cursory reading of the contract; designation of consumer organizations in the own country; preferred medium when comparing prices; frequency of price comparison; online shopping: last online shopping; reason for abandoning an online purchase; reading the conditions of sale when shopping online; reason for inaccurate reading of the conditions of sale; location (own country, EU or rest of the world) of the online retailer; knowledge test on the consumer protection laws for online purchases from another European country; number of persons whom the respondent reported a problem as well as a positive experience when purchasing goods; own complaint in the last year; frequency of complaints; extent of the financial loss; frequency of complaints to private business and to public institutions; reason for the absence of a customer complaint; satisfaction with the handling of the problem by a public authority; reason for waiver of judicial and non-judicial procedure; amount of financial loss or the amount in out- of- court disputes and the court proceedings; weekly time budget for purchases; frequency of reception of consumer rights in the media; looking for information on consumer rights; knowledge test with percentage calculation; test on the calculation of interest rate and interest rate of credit; test of the correct interpretation of the fat content, and the expiration date shown on a picture; awareness of the right meaning for logos: e.g. organic farming, correspondences with EU directives, ensures environmental standards, recyclable paper, damage to health if used improperly; feeling confident as a consumer, knowledgeable, and well protected by consumer laws; mother tongue differs from the official language in the own country; residential status; difficulties to make ends meet (e.g. payment difficulties in mortgage or rent); affordability of a meal with meat every second day; type of residential property; problems with the current home (leaking roof, damp walls or floors, rot in window frames or floor); decision maker in the relationship concerning everyday shopping and expensive purchases of consumer durables. Demography: nationality; age; marital status and family situation; age at end of education; sex; occupation; professional position; full-time or part-time job; temporary job or permanent job; type of community; national provenance of the respondent; household composition and household size; own a mobile phone and fixed (landline) phone; possession of durable goods (entertainment electronics, internet connection, possession of a car, a flat/a house have finished paying for or still paying for); financial difficulties during the last year; self-rated social position (scale); internet use (at home, at work, at school). Also encoded was: date of interview; beginning of interview; duration of interview; persons present during the interview; willingness to cooperate; language of interview (only in LU, BE; ES, FI, EE, LV, and MT); city size; region; weighting factor.
Temporal Coverage
  • 2010-02-26 / 2010-04-01
  • 2010-02-26 / 2010-03-30
  • 2010-02-26 / 2010-03-30
  • 2010-02-26 / 2010-03-28
  • 2010-02-27 / 2010-03-29
  • 2010-02-27 / 2010-03-31
  • 2010-02-27 / 2010-03-29
  • 2010-02-26 / 2010-03-28
    Ireland (Republic)
  • 2010-02-26 / 2010-03-27
  • 2010-02-26 / 2010-03-26
  • 2010-02-26 / 2010-03-30
  • 2010-02-26 / 2010-03-28
  • 2010-02-27 / 2010-03-29
  • 2010-02-26 / 2010-03-30
  • 2010-02-26 / 2010-03-28
    Great Britain
  • 2010-02-26 / 2010-03-28
    Northern Ireland
  • 2010-02-26 / 2010-03-29
    Cyprus (Republic)
  • 2010-03-02 / 2010-03-28
    Czech Republic
  • 2010-02-26 / 2010-03-29
  • 2010-02-26 / 2010-03-28
  • 2010-02-27 / 2010-03-29
  • 2010-02-26 / 2010-03-25
  • 2010-02-26 / 2010-03-28
  • 2010-02-27 / 2010-03-29
  • 2010-02-26 / 2010-03-28
  • 2010-02-26 / 2010-03-29
  • 2010-02-26 / 2010-03-21
  • 2010-02-26 / 2010-03-23
  • 2010-02-26 / 2010-03-16
  • 2010-03-01 / 2010-03-16
Geographic Coverage
  • Belgium (BE)
  • Denmark (DK)
  • Germany (DE)
  • Greece (GR)
  • Spain (ES)
  • Finland (FI)
  • France (FR)
  • Ireland (IE)
  • Italy (IT)
  • Luxembourg (LU)
  • Netherlands (NL)
  • Austria (AT)
  • Portugal (PT)
  • Sweden (SE)
  • Great Britain (GB-GBN)
  • Northern Ireland (GB-NIR)
  • Cyprus (CY)
  • Czech Republic (CZ)
  • Estonia (EE)
  • Hungary (HU)
  • Latvia (LV)
  • Lithuania (LT)
  • Malta (MT)
  • Poland (PL)
  • Slovakia (SK)
  • Slovenia (SI)
  • Bulgaria (BG)
  • Romania (RO)
  • Iceland (IS)
  • Norway (NO)
Sampled Universe
Population of the respective nationalities of the European Union Member States, resident in each of the Member States and aged 15 years and over. In Iceland, the survey covers the national population of citizens and the population of citizens of all the European Union Member States that are residents in this country and have a sufficient command of the national language to answer the questionnaire.
Sampling Procedure Comment: Probability Sample: Proportionate Stratified Multistage Sample
Collection Mode
  • Face-to-face interview CAPI (Computer Assisted Personal Interview) was used in those countries where this technique was available
Data and File Information
  • Unit Type: Individual
    Number of Units: 56471
    Number of Variables: 488
Eurobarometer 73.2 & 73.3 merges responses to identical questions on "Consumer Empowerment" (QA) plus relevant demographics from surveys 73.2 (ZA5232) and 73.3 (ZA5233). This merged data set doubles standard sample sizes and covers the EU27 countries plus Iceland and Norway.
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Alternative Identifiers
  • ZA5236 (Type: ZA-No.)
  • doi:10.3886/ICPSR34082.v1 (Type: DOI)
  • Internationale Umfrageprogramme (Type: FDZ)
  • Is new version of
    DOI: 10.4232/1.11433
  • Is new version of
    DOI: 10.4232/1.11058
  • TNS Opinion & Social: Special Eurobarometer 342 / Wave 73.2 & 73.3: Consumer Empowerment. Survey requested by EUROSTAT and the Directorate-General for “Health and Consumers” (DG SANCO) and coordinated by the Directorate-General for Communication (“Research and Speechwriting” Unit), Brussels, April 2011.

Update Metadata: 2021-04-07 | Issue Number: 69 | Registration Date: 2012-10-11