No Call for Action? Why There Is No Union (Yet) in Philippine Call Centers

Version
1
Resource Type
Text
Creator
  • Reese, Niklas
  • Soco-Carreon, Joefel
Collective Title
  • ASEAS – Austrian Journal of South-East Asian Studies
    6(1)
Publication Date
2013-07-22
Publication Place
Vienna
Contributor
  • SEAS – Gesellschaft für Südostasienwissenschaften / Society for South-East Asian Studies (Editor)
Language
English
Free Keywords
Call Centers; Coping Strategies; Everyday Resistance; Philippines; Precarity
Description
  • Abstract

    This contribution presents findings from a qualitative study which focused on young urban professionals in the Philippines who work(ed) in international call centers – workplaces usually characterized by job insecurity and other forms of precarity, factory-like working conditions, and disembeddedness. Nevertheless, trade unions in these centers have not come into existence. Why collective action is not chosen by call center agents as an option to tackle the above mentioned problems – this is what the research project this article is based on tried to understand. After outlining some work related problems identified by Filipino call center agents, the article will focus on the strategies the agents employ to counter these problems (mainly accommodation and everyday resistance). By highlighting five objective and five subjective reasons (or reasons by circumstances and reasons by framing), we conclude that it is not repressive regulation policies, but rather the formative power and the internalization of discourses of rule within individual life strategies that are preventing the establishment of unions and other collective action structures.
Note
Peer-Reviewed
Availability
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Rights
Creative Commons License: Attribution-NonCommercial-NoDerivs 3.0 Unported
Relations
  • Is part of
    ISSN: 1999-253X (Online) (Text)
  • Is part of
    ISSN: 1999-2521 (Print) (Text)
  • Is identical to
    DOI: https://doi.org/10.14764/10.ASEAS-6.1-8 (Text)

Update Metadata: 2020-02-10 | Issue Number: 8 | Registration Date: 2013-07-30